Regarding the purchase process
Frequently Asked QuestionsQuestions
I did not get a confirmation email after I purchased a product
Answers
I did not get a confirmation email after I purchased a product
After a Product is purchased an email is always sent to the email address provided.
Some times antispam programs/software send by mistake the incoming email to a different folder. Please check your spam/bulk mail folder.
How do I download a purchased product?
When a product is purchased an email is sent to the provided email, this email include the purchase ID. This Id allows you to get access to the download page with the link of the files to be downloaded.
What to do about a purchase problem?
Please contact us immediately by sending us an email explaining what the problem is and how can we assist you.
Go to Contact Us link, then use the section: Contact Our Support service.